In The Moment Policies

Cancellations

Please note that if you cancel an appointment less than 12 hours prior to your appointment time, we reserve the right to assess a 50% charge of the original fee for your appointment.  This also applies if you fail to arrive for your appointment.

Late Arrival

If you arrive late for your scheduled appointment, we will honor the remainder of your scheduled appointment time.  If you choose to reschedule, you will be assessed the 50% cancellation fee.

Gift Certificates

Gift Certificates must be presented at time of service.  We are unable to honor lost gift certificates. Receipts or cancelled checks or charge card statements cannot be honored in lieu of lost gift certificates. Gift Certificates are not redeemable for cash. If your gift certificate has expired, the cash value (purchase price) will be applied to the current charge for service rendered.

Packages

Pre-paid packages of 3 or 6 massages cannot be shared and are not transferable. These packages are discounted to make regular massage more affordable for each individual client.

Returned Check Fee

$35 NSF fee will be charged for all returned checks.